We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the MVP Arena website.

If you need to request ADA Accommodations for your hotel reservation OR experience at Phish Albany, please reach out to us HERE with the following information immediately after purchase:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability.

For Accessible Seating requests at the show, availability and type of accessible seating tickets will vary based on MVP Arena availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you! 

The Foundation Pre Show Event is only on Saturday, October 26th.

A limited number of WaterWheel Foundation Pre Show Event Tickets will be available in the Phish ticket request pre sale. An additional number will be available during the general on sale via Ticketmaster as an add on to 3 Day and Saturday single day tickets.

Also one Travel Package includes Foundation Pre Show Event Tickets – The Hyatt Place Albany Foundation Travel Package for 2.

All WaterWheel Foundation Pre Show Event Tickets must be purchased online. They will go on sale on Friday, September 20 @ 10am ET and will not require a password or code to purchase. After you click ‘Purchase’, you will be directed to our ticketing partner to make and finalize your order.

No! There is no age restriction for these tickets.

Yes, there is a four (4) ticket limit for Foundation Pre Show tickets. 

All Foundation Pre Show Event Tickets will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster prompting you to claim your Foundation ticket(s). Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to entering the Pre Show. You will be required to use the same email address used to purchase your Foundation Ticket to access your tickets in Ticketmaster.

Yes! Foundation tickets are only valid if you also have a ticket to the Saturday, October 26th Phish Albany show.

Yes! First entry to the floor will be available to floor ticket owners only, and will be selected via a random drawing.

No, Foundation ticket first entry to the floor is only available to guests with a floor ticket. If you are purchasing a travel package, be sure to select a Floor ticket if you wish to access this first entry.

More information about the first entry random drawing will be provided closer to the show.

All merchandise will be distributed at the Foundation Pre Show Event check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show. 

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

No – Foundation Tickets do not include parking. Please check the MVP Arena website for more information regarding venue parking. 

Please check the MVP Arena website for more information about their bag policy.

All Foundation Tickets are non-refundable. Please refer to our Purchase Policy for more details.

All Phish Travel Packages must be purchased online. Packages will go on sale Wednesday, September 11 @ 10am ET. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability. 

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on October 4, 2024. If you purchase after October 4, 2024, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to October 4, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the October 4, 2024 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you. 

Yes! All Travel Packages include two Floor or Premium Reserved (seated) tickets to see Phish on October 25, 26, and 27 at MVP Arena.

Floor tickets allow entry to the event floor and have no seats assigned to them.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not Foundation tickets. Platinum tickets do not include access to the Foundation Pre Show Event. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct ticket or package.

Only if you purchase a “Hyatt Place Albany Foundation Travel Package for 2”. All other travel packages, including “Hyatt Place Albany Floor Travel Package for 2” do not come with a Foundation Pre Show Ticket.

If you’d like to purchase a ticket for the Foundation Pre Show on Saturday, October 26th, it must be purchased separately.

When purchasing your package, you will have the option to select Floor or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

Yes! You will have the same ticket type and seat locations for reserved tickets for all three nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package. 

All tickets for the Phish Travel Packages will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster prompting you to claim your tickets to the shows. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show. You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster.

If you need additional ticketing assistance before you arrive, please email [email protected]. 

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

If your Travel Package includes roundtrip transportation, more information and details about pick-up times and locations will be provided via email to the purchaser closer to the show dates!

Round trip transportation is included in these hotel’s travel packages: 

• Hampton Inn & Suites by Hilton East Greenbush
• Home2 Suites by Hilton Albany

No – Travel Packages do not include hotel or venue parking. Please check the MVP Arena website for more information regarding venue parking, and the individual hotel website for information regarding hotel parking. 

100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

Hyatt Place Albany: Check-in: 3 PM, Check-out: 11 AM

TownePlace Suites Albany Downtown/Medical Center: Check-in: 3 PM, Check-out: 11 AM

Hampton Inn & Suites by Hilton East Greenbush: Check-in: 3 PM, Check-out: 12 PM

Hampton Inn & Suites Albany-Downtown: Check-in: 3 PM, Check-out: 11 AM

Home2 Suites by Hilton Albany: Check-in: 3 PM, Check-out: 11 AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See distances below. 

Hyatt Place Albany: 0.7 mi

TownePlace Suites Albany Downtown/Medical Center: 1.2 mi 

Hampton Inn & Suites by Hilton East Greenbush: 4.6 mi

Hampton Inn & Suites Albany-Downtown: 0.4 mi

Home2 Suites by Hilton Albany: 8.7 mi

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges. 

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

Yes, but you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, October 11, 2024.

Any Travel Package request must be submitted to 100x via email Friday, October 11, 2024.

If you are wishing to gift your package to someone else, you will need to reach out to 100x using the email address used to purchase your Travel Package in order to have the package holder information updated. Please reach out to us HERE with all of the information below prior to Friday, October 11, 2024 with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASE EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER –

Once you have notified us by Friday, October 11, 2024, the new package holder will be able to check in to their hotel room and pick up their event merchandise and shuttle wristbands (if applicable) at the hotel.

If concert tickets are already in the original purchaser’s Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x HERE.

All requests must be submitted to 100x by Friday, October 11, 2024. 

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.